Archaic LED Headlight Assembly For Volkswagen Golf 2014-2017

Regarding headlights and taillights：
One-Year Warranty
Regarding accessories：
6-month warranty

At Archaic, we provide a one-year replacement warranty for defective items over 30 days (for ones within 30 days, please refer to our Return Policy), but it must be subject to the general warranty rules below:

1. Warranty claims refer to defects in workmanship or materials. The warranty does not cover the normal wear and tear of the product, products damaged due to environmental conditions products, damaged due to accidents or collisions; or product damage caused by other malfunctioning parts.

2. All products must be in their original condition. Products damaged as a result of misuse, improper maintenance, wrong installation, or modification will not be covered by the warranty.

3. Buyer needs to pay replacement shipping cost.

4. We will not refund any label cost. If the item is defective, pls contact us the first time. We will try our best to help you solve the problem.

5. When enacting a warranty claim, please provide us with photos or a video of the defective item, showing the problem that occurred with this product.

Our goal is to provide you with the best shipping solutions wherever you are. We serve hundreds of customers worldwide every day and are committed to providing you with the highest level of service.

A.Shipping Destination 
We provide delivery services to the vast majority of countries and regions worldwide.

B.Shipping Time

Total order delivery time includes processing time (1-3 business days) and shipping time.

(1). Standard Shipping Areas (Shipping Time: 3-7 Business Days)

United States (Note: Excludes Alaska, Hawaii, Puerto Rico, Guam, and U.S. overseas territories; delivery is not to P.O. Boxes, mailboxes, or APO/FPO addresses)

Canada
United Kingdom
All EU Member States

(2). International Shipping Areas If your location is not listed above, we will ship from our international warehouse. Shipping times are as follows:

Economy Express: 15-30 business days (e.g., Yunexpress/EMS)

Express Express: 7-10 business days (e.g., UPS, FedEx, DHL, TNT)

Note: Delivery to remote areas may be delayed.

C. Shipping Information

(1). Free Shipping Areas
We offer free standard shipping on all orders to the following regions:

United States (same as above)

Canada
United Kingdom
All EU Member States

Note: If your local warehouse is out of stock, we may offer international shipping options with applicable shipping fees, or contact you to discuss a solution.

(2). International Shipping Costs
For other countries and regions, shipping costs will be automatically calculated at checkout based on your chosen shipping method (economy/fast) and the specific details of your order (such as product type, weight, or value).

Some specific products may be eligible for free shipping promotions.

Recommendation: You can view the accurate shipping cost in real-time after entering your address on the checkout page.

Important Note: Buyers of international orders may be required to pay customs duties, taxes, or other customs fees according to their country's regulations. These costs are borne by the buyer; please familiarize yourself with the relevant regulations before purchasing.

D.  Order Tracking

-You will receive a confirmation email after your order is confirmed.

-Once your order has shipped, you will receive a shipping notification email containing your tracking number (the tracking number may be valid for up to 24 hours).

-Please ensure that the email address you provided is accurate.

E. Damaged Package:

If any item or packaging is damaged or missing, or if you have any concerns about potential damage, you must take the following steps:

- Clearly indicate the damage on the delivery note before signing for the package.

- Keep a copy of the delivery note.

- Contact us within two business days.

- Keep the damaged packaging materials for inspection.

- Take photos of the damaged items and packaging.

F. Lost Package:

If the tracking information shows that the package has been delivered, but you have not received it in your mailbox, or have not received tracking updates after several days, please contact us to resolve the issue.

G.Place of shipment

US Address:9094 Las Tunas Dr, Temple City CA, 91780, US

China Address:Area B, Floor 3, No.5(Workshop 2) South Xinhe Road , Baishui Village, Ningxi Street, Zengcheng District, Guangzhou

Cancellation Policy

You can cancel your order at any time before it enters the shipping or production process. Once an order has begun shipping or entered the production process, we cannot accept cancellation requests.

Return Policy

We offer a 30-day return policy from the date of receipt.

Returns are subject to the following conditions:

1.The item must be in new, unused, and undamaged condition, with all tags intact and the original packaging undamaged.

2.A valid proof of purchase (order number or receipt) is required.

Return Process

Initiating a Return Request: Please contact us via customer service at support@archaic-global.com. We will process your request and provide a designated return warehouse address. Please note:

1.Do not return items directly to the manufacturer.

2.The return address will be specified based on your shipping location and may be a warehouse in China or the United States. Customer service will provide the specific address when you submit your request.

Return Shipping Costs:

1.For returns due to customer reasons (such as changing your mind, incorrect size, etc.): The customer is responsible for the return shipping costs to the designated warehouse and the risks during transit. If the designated address is a warehouse in China, international shipping costs will be incurred and will be borne by the customer.

2.Returns due to our fault (e.g., wrong item, defective product): After verification, we will bear the return shipping costs, either by providing a prepaid return label or by reimbursing standard return shipping costs.

Product Inspection: For products claimed to be damaged or defective, please be sure to retain all original packaging, labels, and instructions. We may require you to provide clear photos or videos and product label information to assist in the inspection.

Refund Policy

After receiving the returned goods and completing the inspection, we will send you an email notification of the results.

If the return is approved, we will process the refund using the original payment method. The funds will be refunded to your account within 5-10 business days after processing, depending on your issuing bank or payment platform.

Refund Delay or Not Received

If you have not received your refund within the expected time:

1.Please first check your bank account and payment method's transaction history.

2.Due to the potentially long processing times of some banks or payment platforms, we recommend that you contact their customer service for assistance. If the problem persists after completing the above steps, please contact our customer support team at support@archaic-global.com, and we will further investigate and resolve the issue for you.